What is it about complaining?
You approach the counter
Already rehearsing your clever, witty rejoinder.
Then, confronted by the hapless helper
With a smile and a ‘can I help you?’
All leant during role play
On the training away day
Where they forgot to hand out contacts
That hide the fear in his eyes,
You explain your dilemma.
Soberly, clearly, beginning to give some lee way.
This could be your son.
He slips and lets go a ‘who told you that, sir?’
And ‘it’s not company policy, sir’
And off I go
And a righteous grievance.
It gets me nowhere
All humanity gone and
We’re back to role play.
The smug pacifying but immovable shop assistant in polyester and gel
The grumpy old man in anorak and incoherence.